Platero accepts returns only for products received defective or damaged. This policy does not cover change-of-mind returns, size or style preferences, or any other reason outside of a defect or damage on arrival.
If your product arrives defective or damaged, please report it to us within 2 days of delivery. Reports made after this window may not be eligible for a return or exchange.
Where a product is confirmed as defective or damaged, Platero allows a replacement or exchange for that item.
For any return approved by Platero on the basis of a defective or damaged product, Platero will bear the cost of return shipping.
When you contact us about a defective or damaged product, please share your order details along with information or photos showing the defect or damage — this helps us confirm the issue and move to a resolution as quickly as possible.
To report a defective or damaged product, please get in touch through our existing contact channels — WhatsApp is the fastest way to reach us, or you can use the details on our Contact page.
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